Ergo by PaddleAir Rib Cloud by PaddleAir Rib Rocket by Paddleair
Paddle Stronger | Surf Longer™ | Since 2004
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FAQ

Frequently Asked Questions

Q. Who will benefit from using PaddleAir?
A. Anyone who wants a more comfortable experience paddling and wants to increase endurance.

Q. How can PaddleAir help me catch more waves?
A. PaddleAir will help you conserve energy by relaxing the back muscles and this should allow you to surf longer and catch more waves.

Q. Can I wear PaddleAir under my wetsuit?
A. PaddleAir can be worn either outside or inside your wetsuit.

Q. Will PaddleAir help me surf better?
A. PaddleAir should increase your time surfing and should improve your performance.

Q. What does wearing PaddleAir feel like?
A. Lie on your stomach on the floor and lift your head and neck up, and then try it with a pillow under your chest. PaddleAir has a similar feeling.

Q. Is there any other product on the market like PaddleAir?
A. PaddleAir is the only product of its kind on the market.

Q. Can I use PaddleAir as a flotation device?
A. No, PaddleAir is not a flotation device and should not be relied on as a life saving device.

Q. Will PaddleAir Fit my body shape?
A. The PaddleAir system is designed so that the user can adjust the air chamber’s position to accommodate different body shapes.

Q. Have any studies been done to test the effectiveness of a PaddleAir Ergo?
A. Yes. The Ergo by PaddleAir was tested favorably by researchers at California State University San Marcos and the results published in The Journal of Applied Biomechanics. Learn more on our blog.

Q. How reliable is the PaddleAir air system?
A. The air system technology is of the highest quality, similar to what is used in dive equipment, and is very reliable.

Q. How long does it take to get used to the PaddleAir Product?
A. It normally takes about two or three sessions to get to where you know how to perfectly adjust PaddleAir to your body shape and paddling style.

Q. Do you accept credit cards?
A. Yes. Because we are in the process of updating our website, all sales are temporarily being done on Amazon.com. However, if you would like to buy directly from Dave Hilts, you can make arrangements to do so by contacting him via the PaddleAir Contact Us page here.

Q. How much is shipping?
A. FREE USPS Priority to all U.S.A. addresses within 3-5 business days. Get your order faster than using Amazon. International shipping rates are $36.99 USD for one item, and $39.95 USD for two or more.

Q. How do I change my shipping address on PayPal
A. When you checkout, your default shipping address on PayPal will be displayed at the top of the payment selections. If incorrect, just click "Change" to update it before selecting payment method.

Or, if you want to change your PayPal address in general follow the directions for changing PayPal shipping address.

Q. What about sales tax?
A. Standard California Sales tax will be applied at checkout.

Q. What is the refund policy?
A. We accept returns within 30 days of purchase. Please contact PaddleAir before returning. You may return unused items in the original packaging within 30 days of your purchase. After 30 days, we cannot offer you a refund or an exchange.

The customer is responsible for paying for return shipping. Upon receipt of the returned item, we will fully examine it within a reasonable period of time and notify you via email, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will be applied automatically to your original method of payment. Only regular priced items may be refunded.

Q. Why should I buy PaddleAir?
A. Because there are so many benefits:

  • Paddle stronger
  • Surf Longer
  • Catch more waves
  • Ease back stress
  • Protects your ribs
  • Learn to surf quicker
  • Surf a shorter board
  • More power on big days
  • Get back into surfing
  • Have more fun!
  • Get a PaddleAir today!

Q. Do you have a video demonstrating how to use PaddleAir?
A. Yes. Visit our PaddleAir YouTube Channel or play the PaddleAir ERGO Demo video below: